Once your order is shipped, you will receive a tracking number via email. Please check the tracking information for the most up-to-date status of your shipment. If your order hasn't arrived within the expected delivery window, please contact our customer service team at donsdey-service@hotmail.com for assistance.

We do not offer deliveries on public holidays as shipping carriers are typically closed. However, orders placed on public holidays will be processed and shipped on the next available business day. Please check the specific shipping carrier's policies for more details on holiday delivery schedules.

We offer delivery to a wide range of locations. To confirm whether we can ship to your postal code, please enter your postal code at checkout or contact our customer service team at donsdey-service@hotmail.com. We'll be happy to assist you with shipping options for your area.

Depending on the shipping method and the value of your order, a signature may be required upon delivery. This ensures the security of your purchase. If a signature is required, you will be notified in advance. If you are unavailable to sign, most carriers will leave a notice for rescheduling delivery. You can also track your shipment for more details on delivery requirements.